As EM Forster said, “only connect.”
Across Facebook. Twitter. Webchat. And beyond.
A picture paints a thousand words. And some words can paint thousands of pictures — triggering memes that set the web ablaze.
We create tone of voice guidelines for social media.
We run workshops for words in a digital age.
And we train customer service teams in how to run award-winning webchat.
Case study: Direct Line
We’ve worked with Direct Line since 2011, creating their brand tone of voice and training teams to write for all touchpoints.
In 2015, a global study by Harvard Business Review named Direct Line the most empathetic brand on Twitter.